QUALITY MANAGEMENT SYSTEM

Modular. Web-Based.
Multidimensional.

From complaint management to innovation management — one platform that adapts to any industry with agile module combinations.

Get a Demo Explore Features

Complaints

Analytics

Integrity

Guarantee

15+

Years of Experience

50+

Active Installations

99.9%

System Uptime

ISO 27001

Certified Data Centres

SOLUTIONS

Three Core Application Areas

WebQMS adapts to your industry with its flexible modular architecture.

Complaint Management

for Public Transport

Facilitates communication between transport associations, companies and passengers. Includes interfaces to timetables, refund modules, letter templates, tariff data and comprehensive reporting.

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Customer Dialogue

& Event Management

Allows companies and public administrations to gauge customer and employee satisfaction. Includes idea management, risk and error management, and complaint handling.

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Integrity Management

& Non-Compliance Reporting

Tools for managing HSE incidents, risks, risk analysis, audits and suggestions for improvement with AI-based event handling and predictive analytics.

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HOW IT WORKS

From Submission to Resolution

01

Capture

Customers and employees submit cases via intuitive online forms

02

Route

Automatic assignment to the responsible processor with notification

03

Process

Structured workflows with templates, text modules and deadline management

04

Resolve

Feedback to customers, satisfaction tracking and continuous improvement

PLATFORM

Built for Enterprise Quality Management

Modular Architecture

Combine modules freely — from complaint management to innovation management

Agile Development

Quick, cost-effective implementation of internal and external management processes

Web-Based Platform

Access from anywhere, on any device — no installation required

German Data Centres

ISO 27001 certified servers in Germany with strict data protection

AI-Powered Analytics

Predictive analytics, trend detection and intelligent event processing

Multi-Client Support

Manage multiple organisations, branches and departments from one platform

WebQMS

Ready to see WebQMS in action?

Request a live demonstration and discover how our modular platform can transform your quality management.

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WebQMS

Provider Name

WebQMS,

Beschwerdemanagement für ÖPNV. Non-Compliance Reporting & Risk Management. Kundendialog- & Ereignismanagement

Complaint management for public transport. Integrity Management & Non-Compliance Reporting . Customer Dialogue & Event Management

Modular. Web-Based.
Multidimensional.

Three Core Application Areas

Complaint Management

Customer Dialogue

Integrity Management

From Submission to Resolution

Capture

Route

Process

Resolve

Built for Enterprise Quality Management

Modular Architecture

Agile Development

Web-Based Platform

German Data Centres

AI-Powered Analytics

Multi-Client Support

Ready to see WebQMS in action?

Quick Links

LEGAL

Who We Are

Modular. Web-Based. Multidimensional.

Three Core Application Areas

Complaint Management

Customer Dialogue

Integrity Management

From Submission to Resolution

Capture

Route

Process

Resolve

Built for Enterprise Quality Management

Modular Architecture

Agile Development

Web-Based Platform

German Data Centres

AI-Powered Analytics

Multi-Client Support

Ready to see WebQMS in action?

Quick Links

LEGAL

Who We Are

Modular. Web-Based.
Multidimensional.