Your most dissatisfied customers are those from whom you can learn most.
Complaints enable the customer to express his disappointment and to express expectations. Each complaint contains important information that a company should use as an opportunity to audit and improve existing processes. In this context, it is essential that a complaint is correctly processed and recorded from the time it is submitted to the implementation of measures. It is important that the internal communication between processing departments as well as the external communication with the customer is designed in such a way that an improvement of the service quality is made possible.
Create a pleasant working atmosphere for your customers and employees !
The web quality management system WebQMS combines a classical inquiry management or case management system with an innovative customer relationship management (CRM). For this we offer cost-effective solutions with absolute transparency. The special challenge here is to act both cost- and customer-oriented.
With WebQMS, customers can make inquiries directly over the Internet and companies can respond quickly, directly and above all paperlessly. From now on companies are able to answer every inquiry satisfactorily within only one hour. This ensures that every customer feels taken seriously, as they get the impression that their request is being processed with absolute priority.
Behind this is a multifunctional web-based software application for recording and processing customer enquiries. The number of users is unlimited, there are no spatial restrictions, and the modular system structure makes individual configurations possible at any time. The effectiveness is increased, recurring activities are automated, the processing time is thus significantly reduced and costs are effectively cut.
You need a module, but cannot find it in the overview? Feel free to write us and we will develop a custom-made module with functionalities and requirements you specify!