Beschwerde­management­system für den ÖPNV


multidimensional and versatile

The unique architecture of the webware WebQMS was developed in such a way that it can be used for a wide range of applications and in different industries. The modular design allows to transform a complaint management system into an innovation management system in just a few steps by combining different modules. This agile development approach enables us to offer our customers a fast and cost-effective solution for their internal and external management systems.


Complaint management for public transport

Non-Compliance Reporting & Risk Management

Customer Dialogue & Event Management

Beschwerde­­management für ÖPNV

Complaint management for public transport

The complaint management system facilitates communication between the transport association, transport companies and passengers. The system fulfils special requirements of public transport such as an itegrated interface to timetable (HAFAS, DIVA), cash module for refunds, templates for customer letters, tariff data, reporting and analysis.

Non-Compliance Reporting & Risk Management

Integrity Management & Non-Compliance Reporting

The integrity management and non-compliance reporting software gives you all the tools you need to manage HSE, nonconformities, incidents, risks, risk analysis, audits, assessments and suggestions for improvement. The system has special modules for Oil & Gas industry, chemical industry and easily adaptable for other industries.

Kundendialog- & Ereignis­management

Customer Dialogue & Event Management

The customer dialogue system allows companies and public administration to investigate the well-being of their customers and employees in order to increase the general satisfaction.
The system includes modules for:

  • Idea & Innovation Management
  • Risk & error management
  • Complaints and claims management

Our customers

Provider Name
Beschwerde­­management für ÖPNV. Non-Compliance Reporting & Risk Management. Kundendialog- & Ereignis­management
Complaint management for public transport. Integrity Management & Non-Compliance Reporting . Customer Dialogue & Event Management